📞 Airtel Customer Care Numbers & Support Helpline (Prepaid, Postpaid, DTH, Broadband, Banking)
Looking for Airtel customer care numbers for quick support? Whether you're using Prepaid, Postpaid, Broadband, DTH, or Airtel Payments Bank, here’s a complete guide to all Airtel helpline numbers, complaint contacts, and grievance redressal options.
🚀 Use the Airtel Thanks App for Fast Support
Avoid waiting on call! Download the Airtel Thanks app for instant help, recharges, Airtel Payments Bank services, and more.
👉 Download the Airtel Thanks App
📱 Airtel Prepaid & Postpaid Customer Care
- General Queries & Requests: Dial 121 from your Airtel number (₹0.50/3 mins for advisor access)
- Complaints & Issues: Call 198 (Toll-Free)
- 🔍 Find your local Airtel service center here
💳 Airtel Payments Bank Support
- Airtel users: Dial 400
- Non-Airtel users: Call 8800688006
🌐 Airtel Broadband Support
- From your landline: Call 121
📡 Airtel DTH (TV) Customer Care
- From your registered number: Call 12150
⚖️ Appellate Authority: Raise Unresolved Complaints
If your issue isn’t resolved through regular customer support, escalate it to the Appellate Authority:
- Contact via: Email, Fax, Post, In-Person, or Call
- Working Hours: Monday to Friday | 9:30 AM – 6:30 PM
📌 Important Guidelines for Appeals:
- Share your original Service Request Number while appealing.
- Appeal within 90 days of the complaint resolution deadline.
- You will receive a Unique Reference Number within 3 days of submission.
📂 Appellate Links:
🛑 Content Grievance Redressal (Airtel Thanks App)
If you have issues regarding content on the Airtel Thanks app, contact our Grievance Officer:
👨💼 Name: Nitin Grover
📧 Email: Content.Grievance@airtel.com
🏢 Address: Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon - 122015
✅ Include These Details in Your Complaint:
- Content Title & Episode (if applicable)
- Nature & description of the complaint
- Date & time of the issue
- Your name and contact details
📌 Note: Incomplete complaints may not be processed. Responses will align with IT Rules, 2021.
✅ Summary: All Airtel Customer Care Numbers (Quick Reference)
| Service | Helpline Number | Charges |
|---|---|---|
| Prepaid/Postpaid Queries | 121 | ₹0.50/3 mins (advisor) |
| Complaints | 198 | Toll-Free |
| Payments Bank (Airtel) | 400 | Toll-Free |
| Payments Bank (Others) | 8800688006 | Standard charges apply |
| Broadband | 121 (from landline) | Standard charges apply |
| DTH | 12150 | Toll-Free (registered) |
🧩 Frequently Asked Questions (FAQs)
Q1. What is Airtel’s main customer care number?
A: For general queries, dial 121. For complaints, use 198.
Q2. Is Airtel customer care toll-free?
A: Yes, 198 is toll-free. Charges apply for 121 if you speak to a human advisor.
Q3. Can I raise complaints online?
A: Yes, through the Airtel Thanks App or via email to the Appellate Authority.
Q4. Where can I track my complaint status?
A: You’ll receive a reference number within 3 working days after appeal submission.
